Terms of Service
Last updated: 26/02/2026
1. Introduction
Welcome to Interflora. These Terms of Service ("Terms") govern your use of our website and services operated by Interflora Ltd ("we", "us", "our"). By placing an order or using our site, you agree to these Terms. We specialise in the sale and delivery of flowers, plants, gift baskets, and related products.
2. Orders and Contract
When you place an order, you make an offer to purchase the selected products. We accept your offer when we send order confirmation. We reserve the right to refuse or cancel orders in the event of pricing errors, stock unavailability, or for any other reason at our discretion. Prices are as displayed at the time of order; we may change prices without prior notice.
3. Products and Availability
Flower arrangements and bouquets are hand-crafted by local florists. Exact flowers and colours may vary according to seasonal and local availability while preserving the style and value of your order. Product images are indicative. We do not guarantee that every product is available for every delivery date or address; availability is shown at checkout based on your chosen delivery date and location.
4. Payment
Payment is due at the time of order. We accept Visa and Mastercard. You must provide accurate payment details. By submitting payment, you confirm that you are authorised to use the chosen payment method.
5. Limitation of Liability
Interflora Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of our services or products, save where prohibited by applicable law. Our total liability in connection with any order shall not exceed the amount paid for that order.
6. General
These Terms constitute the entire agreement between you and Interflora Ltd. We may update these Terms from time to time; the current version is always published on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.